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Return policy
Fair and responsible for defective, missing and wrong. Please read the text below with patience and carefulness.

We offers a fair and responsible return/exchange policy for defective items, missing items, or items significantly different from our description. Please read below for detailed information of our return/exchange policy.

● Wrong size: Please post the picture of our size-measurement page of the correct size to our email address: services@cosonsen.net

● Defective items: Please post the photo of the item to our email address: services@cosonsen.net

However, we do not provide return service under following situations:

● The item is defaced because of improper wearing other than trying on.

● The customer has provided incorrect measurements while placing an order.

Defective items confirmation: (Please contact us within 3 days after the arrival of your order)

Take a photo of the wrong items as well as the product label

Send the photo together with your information including your name, size, and order number to our email box.

Our full-time staffs would check your email as soon as possible after receiving your request.

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